Hotline Support
We have a tech link in India and UK. Our team is specialised in providing a quick fix and supporting you in the 360 degrees of your customer operational management in Dynamics 365 CRM system.Our team can also support on-boarding your users access to your CRM data and processes,irrespective of any location in the world and any communication device.
- Directly route the priority tickets Tier 2 escalation engineers.
- Remote Assistance from XRMApptech using Team Viewer, Skype, Goto Meeting and Webx.
- Send email to our team about your issues and get help with in 1 hr time.
XRM Hotline Plans
XRM Hotline bringing the better service to customers with 4 weeks of Professional Support after the implementation or upgrade.This enables to customers get a chance to raise any questions that were unanswered during the on-site visit. Additionally our support team member will get in touch with customers once in a week, to check whether customer is facing any issues.
Support SLA
P1 issue first response with in 15 mins and fix will be provided 4 hrs with continuous effort and with customer co-operation.
P2 issue first response is with in 2hrs and fix will be provided with 1 business day.
P3 issue first response is with in 4hr and fix will be provided with in 2 business days.
P4 issue first response is with in 1 business day and fix will be next production release.